Postage and Packing

Postage Rates

The shipping costs are calculated on a weight basis and correlated with the Royal Mail’s pricing system with only a minimal cost added to cover packaging. We will not enter into any communication or negotiation regarding these costs. You will be made aware of these costs prior to checkout.

We make no money on P&P the charge is for the Royal Mail charge and a small amount for packaging materials.

Royal Mail Tracked 24Royal Mail Tracked 48
Small Packages up to 100g2.402.00
Large Letter Packages up to 750g4.504.20
Small Parcel up to 2KG6.005.40
Large Parcel over 2KG9.007.80

Dispatch Times

Orders paid for before around noon on weekdays will normally be posted the same day. For heavier or more valuable orders, we may upgrade to courier delivery at no extra cost if we think it provides a more appropriate level of tracking and cover

We cut our won laser MDF items so we aim to apply the same dispatch rules for these items too, however, there may be occasions when stock levels of MDF or mechanical breakdown may delay the production of MDF items by a day or two. In this event we will still aim to send them out within 7 working days.

Orders to the UK will be sent by Royal Mail and International orders will be dispatched by Airmail Small Packets. Our shipping rates are calculated based on the complete weight of your order. For considerably large or heavy orders we may consider alternative arrangements such as courier delivery.

Non Delivery

Due to the disruption with the mail services during Covid-19 parcels can take up to 8 weeks to be delivered for domestic and longer for international, hence we ask you to remain patient and allow additional time for delivery before contacting us to advise of a missed parcel.

Occasionally parcels do go astray in the postal system. These are out of our control and although we understand that this can be frustrating a parcel must be missing for four weeks from dispatch in the U.K. and eight weeks for International parcels before we contact Royal Mail. We ask that our customers wait this length of time before contacting us. We will then be able to dispatch replacements without question.

Returns

In the unlikely event that you change your mind then you can return your items within 14 days, in its original packing and in unused condition for a refund (excluding shipping). If you have a problem with an item purchased then contact us and we will do our utmost to solve any issues to your satisfaction.

Our policy lasts 14 days. If 14 days have gone by since delivery, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Refunds (if applicable)

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 working days.

Exchanges (if applicable)

We only replace items if they are defective or damaged. We may require evidence (pictures) of this before a return is arranged. If your return is approved, the replacement item (or replacement part) will be sent out as soon as we have it in stock from the manufacturers.

Shipping

To return your product, you should post your product to: Redoubt Gaming Ltd, 4 The Laurels, Fressingfield, Eye, Suffolk, United Kingdom.

Unless the item is faulty or damaged, you will be responsible for paying for shipping costs to return your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item of value, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

PLEASE NOTE – Due to the nature of certain custom items such as tokens, movement trays, bases, gaming aids and buildings, unless there is a fault or error on our part, no refunds will be offered for these products and they are excluded from the above returns promise.